Situation: A CEO wants to improve company performance and is interested in how others use metrics to focus their teams. How do you use metrics to focus your team?

Advice from the CEOs:

• Engage your employees in the development of metrics.
  • The team members are close to the customer and the company’s key vendors. What makes sense to measure? What metrics are tied both to performance and a healthy or supportive but competitive environment? What would create adverse conflicts within the business or with either customers or vendors?
• Metrics need to be meaningful and applicable.
  • They have to directly pertain to day-to-day, week-to-week and month-to-month objectives and performance.
• Factor in personal issues.
  • Everyone doesn’t need to have the same metrics – instead formulate metrics that are pertinent to the different roles and individuals within the company.

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