Interview with Adam Kleinberg, CEO, Traction
Situation: The Company is shifting focus from project-based to relationship-based client interactions –from a short to a long-term perspective. This is a challenge. How do you adapt employee behavior to a new strategic focus?
- Assume the best intentions.
- Everyone wants to do a good job. The challenge is making sure everyone knows what constitutes a good job.
- Be clear on objectives, and why they are important. Be clear on the new roles.
- This is most difficult when the shift is counter to a well-established company culture.
- You have to have the right people.
- Avoid smart people with no role, or a role for which they are ill-suited.
- The organization IS the people. There must be absolute commitment to assigning the right talent on any job, and the right people to the right team.
- Players must fit in terms of skill set and culture. The company is who, not what!
- Focus efforts and objectives on the long-term vs. the short-term.
- Paint the end state – the vision. Add tangible steps to guide people to the right path.
- Don’t micromanage. Set direction and initial moves, but let staff blaze the path.
- Provide feedback and recognition.
- Negative feedback is always difficult, but best when delivered directly and quickly.
- Recognize success and contributions both 1-on-1 and in all-hands meetings.
- We hired an experienced manager with a strong track record. Initially this created discomfort; however discomfort was quickly resolved as this person produced positive impact.
- We cited the wins in all-hands meetings to support the shift.
- Make people feel that their opinions are heard, and their solutions.
- Be clear on objectives and rationale. Assure that your perspective as leader is grounded in a credible reality that you can communicate to the team.
- Conduct workshops which focus on the practical steps that will produce the desired result.
- Listen to feedback from team members, and include what you hear in the agenda for future discussions. Involve the team in developing the solution. Delegate and recognize!
You can contact Adam Kleinberg at firstname.lastname@example.org or Twitter at well@adamkleinberg
Key Words: Focus, Client Interaction, Behavior, Role, Objective, Rationale, Right People, Culture, Feedback, Recognition, Workshop, Involvement