Situation: A CEO feels like he is on a roller coaster ride with unpredictable revenue and processes month to month. His ideal outcome will be to be able to go on vacation for 4-6 weeks, and have the business running better when he returns than when he left. Have you managed to achieve this? How do you create consistency in a business?
Advice from the CEOs:
- Make your managers live up to their titles.
- Insist that they go to each other to solve problems first, instead of always asking you.
- When they ask a question, answer how to solve it – but don’t give them the solution.
- Require them to present solutions rather than problems.
- Be willing to spend money on their solutions.
- Answer all questions with questions.
- Ask them for their recommendation.
- Keep asking until they come up with the answer.
- You should not be doing jobs or tasks that are really your employees’ responsibilities.
- When you start to delegate, it hurts for a while but it will work itself out.
- What has been the impact on other companies when they’ve made these changes?
- Businesses have become more diversified.
- CEOs are focused strategically vs. tactically.
- Businesses are more successful and profitable.
- CEOs enjoy coming to work again.
- How do you work with younger workers, millennials?
- Allow flexibility – where appropriate – on hours and how they do their jobs.
- Responsibility will vary by pay level – with the understanding that higher pay equals more responsibility and most likely longer hours.