How Do You Introduce a Product to New Customers? 7 Thoughts

Situation: A company produces a high performance product which is priced modestly higher than competing products. They are finding customers resistant to cost increases, even when they acknowledge the advantages of the higher cost product. The company needs to develop a new way to position their product. How do you introduce a product to new customers?

Advice from the CEOs:

  • Don’t compete directly with existing technology. Position yourself distinctly, as a new solution to address unmet needs.
  • Sell your solution “for those times when you need to save time.” Once they start to use your product, they will find it simpler and easier to use than the old product and will convert themselves to your product.
  • Use the pitch: Book an extra client today because this will save you this much time. This plays to customers’ incremental revenue opportunities to justify the cost.
  • At conventions, conduct contests among attendees – try our product versus your old product. Those who can use it fastest, or below a set time have their business card placed in a jar for an iPad drawing several times a day.
  • Sell a lower priced “starter” kit – or provide a free sample with easy to follow directions. Once the customer is sold on the product’s advantages they will be less resistant to the modest cost increase.
  • Conduct seminars:
    • Local gatherings
    • Regional meetings
    • Larger companies
  • Focus on specialty functions within larger target clients – the functions that will benefit the most from your product’s advantages.

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