Situation: A company has experienced rapid growth. This is creating stress for the staff and CEO, who finds it difficult to break away from the day to day to focus on strategy. Employees are not keeping pace with the evolving needs of the company and turnover has increased. What have you done to manage rapid growth?
Advice from the CEOs:
- The first task is to improve forecasting of business growth, and the infrastructure needed to support this growth. This includes:
- Regularly updating your sales and production forecasts.
- Updating staff and training plans to meet growth forecasts.
- Updating infrastructure and support plans.
- Without these, the organization will whipsaw in response to market demands.
- Take a critical look at your staff development plans and staff training.
- Look at those areas that are most impacted by business growth. Determine whether you have the right managers and support in place.
- Evaluate whether you have the right people and whether they have the skills to handle new demands of their positions.
- Critically evaluate each now job that you take on. Assure that you have the staff and infrastructure to meet client demands.
- Always assure that you deliver on your company’s integrity, reputation and core values.
- In addition to addressing immediate needs, look at long-term plans strategically. Ask where you will be in 10 years. Articulate this vision in detail, and drive plans down through the organization. Make sure that everyone is on the same page, aligned with the same values, aiming at the same targets.
- Also differentiate your vision from your mission:
- You vision is a 10 year time frame, not one year.
- Your mission is what you will be doing this year and in 5 years – the activities you will undertake to realize your longer term vision.
- Fine tune your vision and mission and drive these through the organization. This will give you clarity on how you wish to do business and will help you to make hard choices as you handle rapid growth.
Key Words: Growth, Rapid, Stress, Focus, Turnover, Forecast, Infrastructure, Training, Support, Values, Staff, Development, Skill, Plan, Align, Vision, MissionTweet